Effective Date: 1st August 2023
Thank you for using WepoChat. We value your satisfaction and strive to provide the best possible experience for all our users. This Refund Policy outlines the terms and conditions governing the refund process for our services. By using WepoChat Social Media, you agree to comply with this Refund Policy and our Terms of Service.
1. Refund Eligibility:
1.1. WepoChat offers a free tier and premium subscription plans with various features and benefits. Refund eligibility depends on the type of plan you have subscribed to:
- Free Tier: As the free tier is entirely free of charge, it does not qualify for any refunds.
- Premium Subscription: If you have purchased a premium subscription, you may be eligible for a refund as described below.
1.2. To be eligible for a refund, you must request it within the specified timeframe mentioned in this policy.
2. Refund Request:
2.1. If you wish to request a refund, you must contact WepoChat's customer support team at [email protected] within 3 days from the date of purchase or renewal of your premium subscription.
2.2. In your refund request, please include the following information:
- Your full name and registered email address on WepoChat.
- The date of purchase or renewal of your premium subscription.
- Reason for the refund request.
2.3. WepoChat reserves the right to deny refund requests that do not comply with the terms outlined in this policy or violate our Terms of Service.
3. Refund Criteria:
3.1. Refunds for premium subscriptions will be considered under the following circumstances:
- Billing Error: In the event of accidental duplicate charges or billing errors, we will process a refund for the excess amount.
- Technical Issues: If you encounter technical issues that prevent you from accessing or using premium features, and our support team is unable to resolve the problem within a reasonable time, you may be eligible for a refund.
3.2. Refunds will not be issued under the following conditions:
- Failure to Request Within the Specified Timeframe: Refund requests made after the specified timeframe will not be entertained.
- Change of Mind: Refunds will not be provided if you simply change your mind or no longer wish to use WepoChat's premium services.
- Violation of Terms of Service: If your account has been suspended or terminated due to violations of our Terms of Service, you will not be eligible for a refund.
4. Refund Processing:
4.1. Once your refund request is received and approved, the refund will be processed within 5 business days.
4.2. Refunds will be issued through the same payment method used for the original purchase, unless otherwise mutually agreed upon.
5. Modifications to the Refund Policy:
5.1. WepoChat reserves the right to modify this Refund Policy at any time without prior notice.
5.2. Any changes to this policy will be updated on the website, and the effective date at the top will reflect the latest revision.
If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at [email protected].
